Privacy Policy – Nesotouch Pty Ltd

Effective Date: 14/05/2026

Last Updated: 14/05/2026

Nesotouch Pty Ltd ("we", "us", "our") operates this online store. We are committed to protecting your personal information and complying with South Africa's Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect the following information when you use our website or place an order:

• Personal details: Name, email address, phone number, shipping address, billing address.
• Payment information: Transaction details via secure payment gateway (we do not store full card numbers).
• Order details: Products purchased, date, quantity, delivery preferences.
• Technical data: IP address, browser type, device info, cookies (with your consent).
• Communications: Any emails, WhatsApp messages, or support inquiries.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders (including sharing necessary details with our suppliers in China for production and shipping).
• Communicate order status, delivery updates, warranty support, and returns.
• Improve our website, products, and customer service.
• Comply with legal obligations (tax, consumer protection).

3. Sharing Your Information

We may share your information only as needed:

• With Chinese suppliers: Name, address, and product details to manufacture and ship your order.
• With courier services: Name, address, phone number for delivery.
• With payment gateways: Securely process payments.
• With authorities: If required by South African law.

We will never sell your personal information to third parties.

4. International Data Transfers

Because our products are imported from China, your order details (name, address, product information) may be transferred to and stored on servers in China. We take reasonable steps to protect your information in accordance with POPIA, even when transferred outside South Africa.

5. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no online transmission is 100% secure.

6. Your Rights (POPIA)

Under South African law, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Object to processing for direct marketing purposes.
• Request deletion of your information where legally allowed.

To exercise these rights, contact us using the details in Section 10.

7. Data Retention

We keep your information as long as necessary to:

• Fulfil your order and warranty (3 months after purchase).
• Comply with tax laws (5 years for invoices).
• Resolve disputes or enforce agreements.

After that, we securely delete or anonymise your information.

8. Cookies

Our website uses essential cookies for cart and checkout functionality. You may disable cookies in your browser settings, but some features may not work properly.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the effective date.

10. Contact Us

For privacy questions, to exercise your rights, or for any concerns:

Nesotouch Pty Ltd

Phone: 074 267 4679

Physical address: China Mall West

                             2 Main Reef Road 

                             Industria 

                             Johannesburg 

Warranty & Returns Reminder

Please also refer to our 3-Month Limited Warranty and 7-Day Return Policy posted on our website for machine purchases