NESOTOUCH PRIVACY POLICY
Effective Date: June 2026
1. Introduction
Nesotouch (Pty) Ltd ("Nesotouch", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products and services.
By using our website, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following information:
- Full name
- Email address
- Mobile number
- Delivery and billing address
- Company details (where applicable)
- Payment information (processed securely through our payment partners)
- Order history
- Communications with our customer support team
- Website usage information (cookies and analytics)
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Arrange shipping and logistics
- Provide customer support
- Send order confirmations and tracking updates
- Process refunds where applicable
- Improve our products and services
- Prevent fraud and unauthorized transactions
- Meet our legal and regulatory obligations
4. Payment Security
Nesotouch does not store your card or banking details.
All online payments are processed securely through trusted third-party payment providers using encrypted technology.
5. Sharing Your Information
We only share information where necessary to fulfil your order, including:
- Courier companies
- Freight and logistics partners
- Customs and regulatory authorities where required
- Payment service providers
- Technology providers who assist in operating our website
- We do not sell or rent your personal information to third parties.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
7. Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, and analyse website traffic.
You may disable cookies through your browser settings, although some website features may not function correctly.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of your information where legally permissible
- Withdraw consent where applicable
- Some information may need to be retained to comply with legal, tax, or business record-keeping requirements.
9. Marketing Communications
We may occasionally send promotions, product updates, or special offers.
You may unsubscribe from marketing communications at any time without affecting service-related communications about your orders.
10. Third-Party Links
Our website may contain links to third-party websites.
Nesotouch is not responsible for the privacy practices or content of those external websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
Nesotouch (Pty) Ltd
masingubane@nesotouch.co.za
+27 74 267 4679
https://masisonline.com