Refund Policy

Refund Policy – Nesotouch Pty Ltd (Updated)

Effective Date: 14/05/2026

Last Updated: 14/05/2026

At Nesotouch Pty Ltd, we strive to provide quality products. This Refund Policy explains when refunds are issued. It works alongside our 3‑Month Limited Warranty and 7‑Day Return/Replacement Policy.

1. When You Can Get a Refund

Refunds are only available in very limited circumstances:

· Faulty on arrival (dead on arrival): If your product is non‑functional due to a factory defect and you report it within 7 days of receiving it, we will first offer a replacement or repair. If replacement/repair is not possible, we may issue a full refund.

· Wrong item sent: If we accidentally send the wrong product, we will either send the correct item or refund the purchase price upon return of the incorrect item (unused).

· Consumer Protection Act (CPA) – Section 56: If a product is unsafe, has a material defect, or does not perform as reasonably expected, you may be entitled to a refund within 6 months of delivery. In such cases, we will inspect the product. If the defect is confirmed, we will refund the full purchase price.

2. When Refunds Are NOT Given

· After use: No refunds for change of mind. All products are tested before dispatch.

· Warranty exclusions: Misuse, overheating, power surges, water damage, physical damage, normal wear & tear, unauthorised repairs.

· Returns outside the 7‑day window (you may still have warranty repair rights within 3 months for covered faults).

3. Return Shipping Costs – Customer's Responsibility

All return shipping costs are borne by the customer. This includes:

· Returning a product for inspection under warranty or refund request.

· Returning a wrong item (unless we arrange a courier at our discretion).

· Returning a faulty product for replacement or repair.

We recommend using a trackable shipping service and keeping proof of postage. We are not responsible for items lost or damaged during return transit.

Exception: If we confirm the product is faulty due to our error and we agree to cover return costs, we will provide a prepaid shipping label or reimburse you upon proof of postage. This is rare and at our sole discretion.

4. Refund Process (If Eligible)

1. Contact us within the allowed time with proof of purchase and (if applicable) video/photo of fault.

2. Ship the product to us at your own cost (we will provide the return address).

3. Inspection: We will inspect within 7 business days.

4. Refund issued: If approved, we refund the purchase price via original payment method. Return shipping costs are not refunded.

5. Replacement Instead of Refund

We may offer a replacement or repair first. Refunds only when replacement/repair is impossible or would cause significant inconvenience (as per CPA).

6. No Refunds for Used or Damaged Products

Products that have been used, damaged by customer, or altered by unauthorised persons are not eligible for refund.